Returns & Exchanges
At Emporia Energy, we stand by our energy management solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device does not meet your expectations, we offer a streamlined return process for all hardware products.
Initiate Your Request
Contact our customer support team via the help portal or email to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Securely pack the Emporia device in its original packaging, including all sensors, antennas, and wiring harnesses to ensure a full refund.
Ship the Device
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the hardware condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing